Refund policy
1) Start Here: Return vs. Claim
Most requests fall into one of two paths:
- Return (changed mind / ordered incorrectly): Items are unopened, unused, and still in resalable condition.
- Claim (damaged or missing): Something arrived damaged, or something is missing from the shipment.
If you’re unsure which applies, email support@nextcabinets.com and we’ll point you to the right process.
2) Returns at a Glance
- Return request window: Requests must be submitted within 30 days of delivery. Requests after 30 days won’t be accepted.
- Condition: Items must be unused, in original packaging, and in resalable condition.
- Restocking fee: Approved returns (non-sample) are subject to a 25% restocking fee.
- Sample doors: Returnable with no restocking fee.
- Return shipping: Customers are responsible for all return shipping costs.
- Refund timing: Refunds are processed after receipt and inspection, typically within 5–7 business days after inspection.
3) Return Eligibility
To qualify for a return, items must meet all of the following:
- Unused, unassembled, and unmodified
- Returned in the original packaging
- Complete and in a condition we can resell
Not eligible for return:
- Cabinets that have been assembled, altered, or customized
- Accessories and trims (not eligible for return)
4) Fees, Shipping Costs & Important Notes
Restocking fee
Approved returns (excluding sample doors) are subject to a 25% restocking fee, which covers handling, repackaging, labor, and processing.
Return shipping
Customers are responsible for all return shipping costs. We recommend using a trackable service for your records.
Inspection standard
Returned items are inspected upon arrival. Items deemed unsellable (e.g., missing parts, damaged packaging, signs of use) may be refused or may not qualify for a refund.
5) How to Request a Return (Return Authorization)
Returns must be requested and approved before sending anything back.
Email support@nextcabinets.com with:
- Your order number
- The item(s) you’d like to return
- A brief reason for the return
If approved, we’ll send detailed return instructions (including where to ship and packaging guidance).
6) Refunds
- Refunds are processed only after returned items are received and inspected by our warehouse team.
- Items deemed unsellable do not qualify for a refund.
- Refunds are typically issued within 5–7 business days after inspection.
7) Claims Policy (Damaged or Missing Items)
7.1 Claims Deadline
Claims must be submitted within 3–5 days of delivery. Claims filed after this period may not be accepted.
7.2 Where to File
Submit a claim through our Claims Portal. If you’re unable to access the portal, contact support@nextcabinets.com for assistance.
7.3 What We Need to Review a Claim
To review a claim efficiently, we generally require:
- Your order number and the email/phone used on the order
- Clear documentation showing what was received and what is affected
- A brief, itemized note describing the damaged or missing items
7.4 Review & Resolution
Claims are reviewed within 5–7 business days of submission. If approved, replacement parts or an appropriate solution will be arranged within the same timeframe.
7.5 Exclusions & Limitations
Claims are not accepted for:
- Items that have been assembled, installed, or modified (doors may be reviewed case-by-case)
- Damage resulting from misuse, exposure to water, dirt, tampering, unreasonable use, or incorrect installation
To help resolve issues faster, NextCabinets may replace certain assembled cabinet claims with Ready-to-Assemble (RTA) units.
8) Delivery Guidelines & Customer Responsibilities
Because cabinet orders may ship in cartons and/or freight, the steps you take at delivery directly impact what carriers will accept and what we can resolve.
8.1 Scheduling, Storage & Terminal Holds
- When a shipment reaches the destination terminal, the carrier typically contacts the customer to schedule delivery or pickup.
- Failure to schedule promptly may result in storage/hold fees, which are the customer’s responsibility.
8.2 Residential Delivery: Curbside Standard
- Residential delivery is typically curbside/driveway drop-off.
- Customers are responsible for moving cartons onto the property and may need additional help to unload.
8.3 Do Not Refuse Delivery
Please do not refuse delivery. If something appears wrong, accept the shipment when possible, note visible concerns on the delivery paperwork when applicable, and then submit a claim through the proper process. Refused shipments can delay resolution and may limit what carriers will cover.
8.4 Inspection Checklist Before You Sign
- Confirm carton count and verify the shipment is complete to the best of your ability (some components may be packaged together).
- Check packaging for obvious damage and take quick photos if anything looks compromised.
- If there is visible damage, document it on the delivery paperwork whenever possible.
8.5 Access, Restrictions & Final-Mile Limitations
Customers must ensure the delivery location is accessible for the carrier. If access issues occur (restricted zones, narrow roads, building delivery rules, etc.), the customer may be responsible for arranging terminal pickup or final-mile delivery solutions.
8.6 Responsibility Window (Why Timing Matters)
Delivery issues must be reported within the timeframes outlined in this policy. Issues not documented at delivery (when visible) or not reported within the required timeframe may not be eligible for carrier-backed resolution.
9) Disclaimers & Product Notes (Setting Expectations)
9.1 Color, Finish & Samples
Screen images can vary by device, lighting, and surroundings. For best accuracy, we strongly recommend ordering samples before placing a full order.
Returns or claims based solely on preference (color/finish/style dissatisfaction) may be denied when no sample was ordered prior to purchase.
9.2 Natural Variation & Craft Characteristics
Subtle variations in wood grain, shade, sheen, and hand-applied finish effects are normal and are not considered defects.
Small touch-up products (when provided) are intended for minor cosmetic fixes. Because wood species, grain, and surface porosity vary, exact appearance matching cannot be guaranteed.
9.3 Installation, Site Conditions & Labor Costs
Installation methods, site conditions, and handling practices are outside of our control. We do not reimburse labor, installation charges, project delays, or associated contractor costs related to delivery issues, product variation, or replacement part timelines.
9.4 Product Updates & Supply-Driven Changes
NextCabinets may update product designs, finishes, or specifications without prior notice due to supplier availability or product improvements. For discontinued items, we may provide a matching replacement component when available, or the closest comparable alternative from current offerings.
10) Contact
Email: support@nextcabinets.com