Q: What type of wood do you use?
A: We use solid wood for the fronts and frames of our cabinets, while the cabinet bodies are made from high-quality, furniture-grade plywood.

Q: What are dovetailed drawers?
A: Dovetailing is a strong, interlocking joinery method used for drawer sides. Some of our cabinet lines feature dovetailed drawers for extra durability.

Q: What are RTA cabinets?
A: RTA stands for "Ready to Assemble." These cabinets come flat-packed and require assembly, providing a high-quality, cost-effective alternative to custom or semi-custom cabinets.

Q: Do the cabinets contain any harmful chemicals?
A: No. Our products are manufactured with safety and eco-friendliness in mind, and they meet U.S. TSCA and CARB standards.

Q: What are your customer service hours?
A: You can place orders 24/7 on our website. Email us anytime, and we'll respond promptly.

Q: How do I know what my cabinets will look like?
A: Order refundable door samples to check the style and finish. You can also get a free room design to visualize how the cabinets will fit in your space.

Q: What if I don’t like the style of my cabinets?
A: We recommend ordering samples before placing a full order to ensure you're happy with the style. We offer a 30-day return window, with return shipping at the customer's expense. Products are fully refundable, but shipping fees are non-refundable. Restocking fees may apply. We can't accept returns or exchanges if the cabinets have been assembled, installed, or damaged by the customer.

Q: How can I find out the final price?
A: Add your items to the cart, proceed to checkout, and enter your shipping address. You'll get a complete quote, including shipping costs and taxes.

Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, Discover, American Express, Diners Club, Apple Pay, Google Pay, Shop Pay, PayPal, and bank transfers. Other payment methods may be available on a case-by-case basis.

Q: When will I receive my refund?
A: Refunds can take anywhere from a day to a couple of weeks, depending on your credit card company. We process refunds at the end of the business day, and your bank will redeposit the funds once notified.

Q: Do you offer a low price guarantee?
A: Yes! If you find the same cabinets for a lower price elsewhere, just send us the quote, and we'll match or beat it—assuming it’s for the same product and product line.

Q: Do you offer any discounts?
A: Yes, we offer several discounts. In addition to promotional sales, we provide discounts for individual customers on each product line. For business customers, we offer additional savings, and larger purchases may qualify for even bigger discounts.

Q: How do I join your contractor program?
A: Fill out the form on our contractor page, and we’ll process your application as soon as possible.

Q: Do you offer contractor discounts?
A: Yes! We offer special discounts for contractors. Full details about our contractor discount program can be found here.

Q: Do you sell custom or semi-custom cabinets?
A: All of our cabinets are RTA (Ready to Assemble), but we also offer custom product lines. Contact customer support for more details.

Q: Where are your products made?
A: Our cabinets are manufactured in Vietnam and Thailand, then shipped to our warehouses in Texas.

Q: Where are you located?
A: Our office is located at 10810 W Little York Rd. Suite 140. Houston, TX 77041

Q: What if the measurements are wrong?
A: If the error is on our end and your specs were correct, we’ll gladly replace the cabinets.

Q: Will you help me with my layout?
A: Absolutely! If you’d like assistance from a professional designer, feel free to reach out to our team through our free design page.

Q: Do I need an appointment for the showroom?
A: Yes, appointments are required for our three showrooms in Houston. Since our product lines are displayed at different locations, please contact us directly, and we’ll help you find the right showroom and schedule your visit.

Q: Do you offer dealer accounts for designers?
A: Yes, we do! Designers and contractors can apply for a contractor account to receive exclusive discounts. To apply, visit: Trade Pro Program.

Q: How do I track my order status?
A: Once your order is processed and shipped, you’ll receive a confirmation email with tracking details.

Q: How long does it take to process an order?
A: Total Delivery Time = Processing Time + Transit Time
Processing Time
Standard Orders: Processed and shipped within 2-3 business days.
Customized or Large Orders: Processed and shipped within 2-5 business days.
Backordered or Delayed Items: If an item is out of stock or delayed, customers will be promptly notified with an estimated restock or revised shipping timeline.
Estimated Transit Times (Lower 48 States)
USPS Ground: 2–14 days
Use the USPS Service Calculator for specific delivery times based on your route.
FedEx Ground: 2–10 days
For more accurate estimates, use the FedEx Transit Time Tool.
Estes (LTL Freight): 3–15 days
For more accurate estimates, visit Estes Express and use their online tools.

Q: Can I make changes to or cancel my order once it’s placed?
A: You can make changes within 24 hours of placing your order, as long as it hasn’t been picked up by the carrier. Once the order is in transit, modifications aren’t possible. We recommend double-checking your order details before finalizing.

Q: Is there tax on my order?
A: NextCabinets is required to collect sales tax in over 10 U.S. states. If your order is subject to tax, it will be shown during checkout before you complete your purchase.

Q: How do I get a copy of my receipt?
A: You can download your receipt by logging into your account on our website.

Q: Do you offer installation services?
A: Our cabinets are ready-to-assemble (RTA) for easy DIY assembly. If you’re in Texas and choose local pickup, we also offer assembly services for an additional fee.

Q: How difficult is it to assemble the cabinets?
A: Most people find DIY assembly easy! Our step-by-step videos guide you through the process. However, for more complex designs or if you're new to DIY, you may want to consider professional help.

Q: Should I remove my old cabinets before receiving my new ones?
A: We recommend waiting until your new cabinets arrive and you’ve confirmed all parts are included before removing the old ones.

Q: Are the cabinets strong enough to hold countertops or fixtures?
A: Crown molding installation depends on the cabinet style. Depending on whether your cabinets have a full or ¾ overlay, the crown may attach to the face frame or the top of the cabinet. Check out helpful YouTube tutorials if you need more guidance.

Q: What parts, tools, and hardware are included, and what will I need to install them?
A: All cabinets come with necessary assembly hardware like screws, hinges, and drawer runners. Knobs and pulls are sold separately. You'll need screwdrivers for installation, and be careful not to over-tighten, especially when using power tools.

Q: Do I need to use wood glue to assemble the cabinets?
A: Wood glue is optional, but it can provide extra strength and stability. It’s your choice, based on your preference.

Q: How do I select right- or left-handed hinges?
A: No need to choose! Our cabinets feature universal doors that can be hinged on either side. The only exception is if the cabinet is specifically labeled as left- or right-handed—those come with the hinge side pre-set.

Q: How do I install crown molding?
A: Crown molding installation depends on the cabinet style. Depending on whether your cabinets have a full or ¾ overlay, the crown may attach to the face frame or the top of the cabinet. Check out helpful YouTube tutorials if you need more guidance.

Q: How much space do I need between my countertop and the wall cabinets?
A: We suggest leaving about 18 inches between them.

Q: How much space do I need to leave for the blind base cabinet?
A: For the BBC36, the installation range is 37 to 40 inches.
For the BBC39, it’s 40 to 43 inches.
For the BBC42, it’s 43 to 46 inches.

Q: How long does it take to assemble the cabinets?
A: Typically, it takes about 30 minutes for a simple cabinet. It might take longer if you're new to DIY projects.

Q: Are the insides of the cabinets stained to match the face frames and doors?
A: Most of our cabinets feature interiors in a natural wood finish. However, for certain styles with glass door options, the interior color matches the exterior finish for a seamless look.

Q: Are the sides of the cabinets finished? Do I need end panels?
A: It depends on the cabinet line. Some lines come with finished sides that match the doors and face frames, while others may need additional panels for a complete look. Check the product page specifications for details.

Q: Can I buy just doors?
A: We don’t typically sell cabinet doors separately, but if your cabinets were made by us, we can provide doors individually.

Q: Can I get samples of the cabinets?
A: Yes! We offer refundable sample doors for all our cabinet lines so you can see the style and finish in person.

Q: How do I select right or left-handed hinges?
A: You don’t need to choose! Most of our kitchen cabinets come with universal doors that can be hinged on either side. The only exception is for cabinets labeled as left- or right-handed—those come with the hinge side pre-set.

Q: Do you carry countertops?
A: Unfortunately, we don’t carry countertops. We’ve found it’s often more cost-effective for customers to source countertops locally.

Q: Do you offer unfinished cabinets so we can paint them ourselves?
A: No, we currently offer cabinets with factory-applied painted or stained finishes only.

Q: If I don't see the size I need, can you make other sizes?
A: We don’t offer custom sizes. To keep costs affordable, we only carry standard, commonly used sizes.

Q: Do you offer pantries in other depths?
A: No, we only offer pantries in the standard 24-inch depth. For a shallower pantry, many customers stack wall cabinets instead.

Q: How deep are the base cabinets?
A: All base cabinets are 24" deep.

Q: How deep are the wall cabinets?
A: Wall cabinets are usually 12" deep, though some options offer a 24" depth.

Q: How high are your base cabinets?
A: Our base cabinets are 34.5" high (excluding the countertop), which is the standard height.

Q: What is a decorative end panel?
A: A decorative end panel is a door-style panel placed on the side of a cabinet to enhance its appearance and create a custom, built-in look.

Q: What is a dishwasher end panel?
A: This panel is used when a dishwasher is installed at the end of a cabinet run. It finishes the edge and provides a clean trim around the appliance.

Q: What is a refrigerator panel?
A: Refrigerator panels are installed on the sides of a refrigerator to box it in and create a seamless, built-in look.

Q: Do I need a toe kick?
A: Each of our cabinets comes with toe kicks. If you want a uniform look or need to cover seams, you can purchase matching toe kicks.

Q: Can an end shelf be installed on a wall?
A: Yes, we offer both base and wall options, typically used at the end or corner of a cabinet run.

Q: Does the trash pull-out base cabinet include trash bins?
A: Yes, our trash pull-out base cabinet comes complete with two trash bins.

Q: How do I track a shipment?
A: Once your order is processed and shipped, you’ll receive an email with tracking details so you can monitor your delivery in real time.

Q: What are your shipping details?
A: We mainly use Estes for large freight deliveries, especially for items requiring pallet shipping. For smaller items, we may ship via USPS, FedEx, or UPS. We offer free shipping on orders over $2,500 and cabinet samples (up to 11 doors). For orders under $2,500, shipping costs are calculated based on weight at checkout. Delivery typically takes 3-10 business days after processing (1-4 business days). For Alaska, Hawaii, and international orders, please contact us for quotes.

Q: What are your shipping carriers?
A: We choose the most efficient carrier based on the size and weight of your order:
USPS Ground – Primarily for samples and small parts.
FedEx Ground – For single-item shipments or orders with fewer than five items, each under 125 lbs. and no longer than 90 inches.
Estes Express (Truck Freight) – For multiple-item orders shipped on pallets.

Q: Estimated Delivery Time
A: Total Delivery Time = Processing Time + Transit Time
Processing Time
Standard Orders: 2–3 business days.
Customized or Large Orders: 2–5 business days.
Backordered or Delayed Items: We’ll notify you promptly if any items are out of stock or delayed with a revised shipping timeline.
Estimated Transit Times (Lower 48 States)
USPS Ground: 2–14 days (Use the USPS Service Calculator for specific delivery times.)
FedEx Ground: 2–10 days (Use the FedEx Transit Time Tool for more accurate estimates.)
Estes (LTL Freight): 3–15 days (Visit Estes Express for more details.)

Q: Why can't some cabinets be shipped via UPS/FedEx?
A: Most standard-sized cabinets can be shipped via UPS or FedEx. However, some cabinets are too large, heavy, or fragile to be safely handled by these services. These items are shipped on pallets for better protection during transit.

Q: What does shipping cost?
A: Contiguous U.S. & Washington, D.C.:
Free shipping on orders over $2,500.
For orders under $2,500, shipping rates are based on order size, weight, and destination. Additional charges may apply for oversized items.
Cabinet sample doors ship free, but are limited to two units per color. Additional sample doors can be purchased at full price without free shipping.
Alaska & Hawaii:
Shipping is determined case-by-case. Please contact customer support at Support@nextcabinets.com for a quote.
International Shipping:
We currently ship to the U.S. and Canada only. Shipping costs, including customs and import duties to Canada, are determined on a case-by-case basis. Please contact us at Support@nextcabinets.com for more details.

Q: Where do you ship from?
A: We have multiple warehouses, including our main facility in Houston and several others across the U.S. Your order will be shipped from the nearest location to ensure the fastest and most efficient delivery.

Q: My shipment was damaged or missed, what should I do?
A: If you notice any damage or missing items, please file a claim through our Claims Portal right away. For full details, refer to our Return and Refund Policy.

Q: Can I change my shipping address after my order has shipped?
A: Yes, but changes must comply with the carrier's policies and must be within the same state. A $55 flat fee plus any additional distance costs apply for redirecting your order.

Q: Can I handle my own shipping?
A: Yes, you can arrange your own shipping. Please contact our customer service team, and we’ll coordinate with you to support your logistics.

Q: Can my order be expedited?
A: We don’t offer expedited shipping, as our standard method is ground transportation. However, if you need your order faster, you’re welcome to arrange your own logistics. We’ll prepare your order promptly and coordinate the release to your chosen carrier.

Q: Can I pick up my order from the warehouse?
A: Yes, you can pick up your order at our Houston warehouse. We also offer limited pickup locations elsewhere—please contact us for details. For local pickups in Houston, we offer additional services like assembly assistance.

Q: Why won't the driver bring the cabinets inside my house/garage?
A: We use common carriers for our deliveries, not moving companies, which would charge more for the same service. As a result, drivers are only required to provide curbside delivery.

Q: Do I have to be home when my order arrives?
A: No, you don’t need to be home for small packages. However, for large orders shipped on pallets, someone may need to sign for the delivery. The carrier will contact you to schedule a delivery window.

Q: Do I have to carry the boxes myself?
A: Since we use common carriers, drivers only provide curbside delivery. You’ll need to move the boxes from the curb to your home.

Q: Why did I only receive part of my product?
A: Sometimes, products ship separately due to inventory availability or packaging needs. We appreciate your patience and will keep you updated until your full order arrives.

Q: Do you offer a warranty on the cabinets?
A: Yes, all our cabinets come with a 5-year limited warranty for your peace of mind.

Q: My shipment was damaged or missed, what should I do?
A: If you notice any damage or missing items, please submit a claim through our Claims Portal as soon as possible. For full details, refer to our Return and Refund Policy.

Q: The box looked fine, but when I opened it, there was damage. What should I do?
A: This is known as concealed damage, which can happen during transit, even if the box appears fine. That's why it's important to inspect all items within 5 days of delivery. If you discover concealed damage, please report it immediately through our Claims Portal.

Q: I filed a claim online but haven't received a response. Why?
A: Claims are typically reviewed within 5–7 business days. Once approved, we’ll arrange replacement parts or offer a suitable solution within the same timeframe.