Warranty Policy

1. Warranty Coverage

5-Year Limited Warranty

At NextCabinets.com, we stand behind the quality of our products. We provide a 5-Year Limited Warranty to the original purchaser for residential use, effective from the date of delivery. This warranty covers qualifying defects in materials and workmanship under normal household conditions.

1-Year Limited Warranty — Outdoor Kitchen Products

NextCabinets warrants to the original purchaser that its outdoor kitchen products will be free from defects in materials and workmanship under normal residential use for a period of one (1) year from the date of delivery.

2. Who Is Covered

5-Year Limited Warranty

This warranty applies only to:

  • The original purchaser
  • Products used in a residential environment
  • Orders supported by proof of purchase (order confirmation and/or order number)

This warranty does not apply to products installed or used in commercial or non-residential environments.

1-Year Limited Warranty — Outdoor Kitchen Products

This warranty is non-transferable and applies only to the original purchaser at the original delivery location.

3. What’s Covered

5-Year Limited Warranty

Under normal residential use, this warranty covers:

  • Defects in materials and workmanship
  • Issues that prevent the product from performing as intended when properly stored, assembled, installed, and maintained

Hardware Coverage

Hardware components (including hinges, drawer glides, and handles) may be replaced unconditionally under this warranty.

1-Year Limited Warranty — Outdoor Kitchen Products

This warranty applies to confirmed defects in materials or workmanship under normal residential use. Certain serviceable parts, including wear-prone parts such as burners, knobs, and wheels, may be replaced individually when appropriate.

4. Warranty Remedy

5-Year Limited Warranty

If a covered defect is confirmed during the warranty period, NextCabinets will determine, at our discretion, whether to:

  • Repair the product, or
  • Replace the defective product or component with a functionally equivalent part

Repair or replacement is the exclusive remedy under this warranty.

1-Year Limited Warranty — Outdoor Kitchen Products

During the warranty period, and subject to the terms below, we may, at our option, provide replacement parts, offer a repair solution, replace the affected component, or provide another reasonable remedy for a confirmed manufacturing defect.

5. What’s Not Covered

5-Year Limited Warranty

This warranty does not cover issues caused by or related to:

  • Improper handling, storage, assembly, or installation
  • Product modifications, alterations, or field customization
  • Exposure to extreme temperatures or humidity, water intrusion, or prolonged moisture exposure
  • Intentional damage, accident, negligence, misuse, or abuse
  • Fire, flood, or other natural disasters
  • Harsh, abrasive, or improper cleaning chemicals
  • Normal wear and tear, surface aging, or incidental damage over time

  • Use in commercial or non-residential environments

1-Year Limited Warranty — Outdoor Kitchen Products

This warranty does not cover damage caused by misuse, abuse, neglect, accident, improper installation, improper hookup, improper storage, improper maintenance, or unauthorized modification.

This warranty does not cover normal cosmetic wear, surface discoloration, weathering, grease buildup, routine cleaning, or corrosion caused by harsh chemicals, standing water, salt exposure, or lack of proper care.

This warranty does not cover labor charges, installation costs, site preparation, third-party service fees, or commercial or rental use unless otherwise approved in writing.

Damage caused by selecting the wrong fuel type is not considered a manufacturing defect. Propane and natural gas versions are separate variants and are not interchangeable, so customers should confirm fuel type before ordering.

6. Appearance, Color & Natural Material Variation

5-Year Limited Warranty

Because cabinetry includes natural materials and finished surfaces, the following are not considered defects:

  • Natural wood characteristics (grain variation, mineral streaks, knots, shade differences)
  • Minor finish variations across batches or over time

  • Changes caused by lighting, UV exposure, household conditions, or normal aging

Replacement parts may vary slightly in color or finish due to natural material differences and product/finish updates over time.

7. Labor, Installation & Project Costs

5-Year Limited Warranty

This warranty does not cover:

  • Labor charges for removal, assembly, installation, or reinstallation
  • Contractor fees, jobsite delays, lost time, or project downtime
  • Costs related to accessing, removing, or reinstalling cabinets or components

  • Any incidental or consequential costs associated with the claim

8. Transit Damage

1-Year Limited Warranty — Outdoor Kitchen Products

Transit damage is handled separately from standard product wear or misuse. If your shipment arrives damaged, please note the damage on the delivery receipt and contact us promptly with photos before installation.

9. How to Submit a Warranty Claim

5-Year Limited Warranty

To start a warranty claim, email support@nextcabinets.com with:

  • A clear description of the issue (what is happening and which item/component is affected)
  • Photos that clearly show the issue (and surrounding context if helpful)

  • Your order number or a copy of your purchase confirmation

Response time: Our team will review your submission within 72 hours (3 business days) and reply with next steps. We may request additional photos or information to verify the issue.

In some cases, we may request that the defective component be returned or made available for inspection before a replacement is issued.

1-Year Limited Warranty — Outdoor Kitchen Products

To start a warranty claim, email support@nextcabinets.com with your order number, product name, a description of the issue, and clear photos or video showing the affected part.

10. Shipping & Replacement Costs

5-Year Limited Warranty

If your warranty claim is approved:

NextCabinets will cover shipping and handling costs for the replacement parts or products related to the approved claim.

If the issue is determined to be outside warranty coverage:

We will notify you and may offer repair or replacement options at a reasonable cost.

11. Service Terms & Replacement Availability

5-Year Limited Warranty

  • NextCabinets reserves the right to determine whether a product will be repaired or replaced.
  • Approved warranty service will be provided at no additional cost for the covered component(s).
  • Replacement components may be updated versions or functionally equivalent items based on availability.

  • If a product or component is discontinued, we may provide a matching component if available or the closest comparable alternative.

1-Year Limited Warranty — Outdoor Kitchen Products

After the 1-year warranty period, replacement parts may still be available depending on the part and model. In those cases, freight or shipping charges may apply.

12. Legal Notice

5-Year Limited Warranty

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts or the exclusion/limitation of incidental or consequential damages, so certain limitations may not apply to you.

13. Contact

For warranty questions or to start a claim:

Email: support@nextcabinets.com

Warranty support is handled through NextCabinets customer service at support@nextcabinets.com.

For outdoor kitchen products, products are sold by HORIZON TRADE NETWORK PTE. LTD. and fulfilled through U.S. warehouse inventory for the U.S. market.